Terms of Service – Ashleigh Ritchie Visual Artist

Welcome.
This website is run by Ashleigh Ritchie Visual Artist. When we say “we”, “our”, or “us”, that’s me and my art studio here in New Zealand. When we say “you”, we mean anyone visiting, browsing, or buying from this site.

By visiting or purchasing from this site, you agree to these Terms of Service. I know “Terms of Service” sounds very official (and it is), but I’ve written them in a way that’s easy to read and fair. Please take a moment to look through them.

What this site is for

This website is a place to explore and purchase my artwork and creative services. Please use it kindly and lawfully – no spam, viruses, or harmful behaviour.

Who can buy from me

You need to be at least 18 years old to make a purchase, or have permission from a parent or guardian.
All prices are in New Zealand Dollars (NZD) and include GST unless otherwise noted.

Ordering and payment

Please double-check your contact, shipping, and payment details when you order.
If there’s ever an issue with an order, I’ll get in touch using the email or phone you provide.
I reserve the right to refuse or cancel an order if something looks suspicious, such as bulk purchases intended for resale.

Shipping and delivery

I package artworks carefully so they arrive safely.
Delivery times may vary depending on where you live.
Once your parcel is handed to the courier, I’ll do my best to help if delays happen, but some things are outside my control.

Returns and refunds

I want you to be happy with what you receive. In line with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, you are covered if an item is faulty, damaged in transit, or not as described.

If that happens, please contact me at info@ashleighritchie.co.nz as soon as possible with photos, and we’ll work it out together.

Please note: I don’t generally offer refunds for change of mind, as each piece is unique and carefully made. If you are unhappy, reach out – I’m always open to solutions.

Colours, photos, and originals

I do my best to show colours accurately in photos, but screens can vary. Every original artwork is one of a kind, and prints may have slight differences too.

Privacy

Your privacy matters. Any personal information you share (such as your name, address, or payment details) is kept safe and only used to process your order or communicate with you. Full details are in my Privacy Policy.

Respect and community

This site is a safe, creative space. Please don’t post anything harmful, offensive, or misleading if interacting here.

Liability

I will always honour your rights under New Zealand law. Beyond that, I cannot take responsibility for things outside my control, such as courier delays or your internet connection.

Changes to terms

From time to time, I may update these Terms (for example, if I launch new products). The latest version will always be available here.

Governing law

These Terms are governed by the laws of New Zealand.

Contact information

For any questions or concerns, please reach out:

Ashleigh Ritchie Visual Artist
Woodend 7610, New Zealand
info@ashleighritchie.co.nz
021 182 8828

Thank you for supporting local art and being part of my creative journey. By being here, you’re not just buying a product – you’re supporting a small New Zealand studio and helping art find its home.