Shipping Policy – Ashleigh Ritchie Visual Artist

Every artwork is packaged with care so it arrives safely to you. This policy explains how shipping works when you order from my studio.

Processing time

Orders are usually packed and sent within 3–5 business days. For commissioned pieces or special items, I’ll let you know the timeframe when you order.

Delivery within New Zealand

I ship nationwide using trusted courier services. Standard delivery is usually 2–5 business days, depending on your location. Rural deliveries may take a little longer.

Shipping rates are shown at checkout and include packaging.

International delivery

Yes, I can ship overseas. Delivery times and costs vary depending on the destination. Please note that customs charges, import duties, or taxes are the buyer’s responsibility.

Tracking

Once your order is shipped, I’ll send you a tracking number so you can follow its journey.

Packaging and care

Original artworks and prints are carefully wrapped and protected to keep them safe in transit. Sustainability is important to me, so I reuse or choose eco-friendly packaging where possible.

Damaged parcels

If your parcel arrives damaged, please take photos straight away and contact me within 7 days at info@ashleighritchie.co.nz. We’ll work together on the best solution, whether that’s a repair, replacement, or refund.

Local pickup or delivery

If you’re based near Woodend, North Canterbury, local delivery or pickup may be available. Get in touch before placing your order if this would suit you.

Contact

For shipping questions, please reach out:

Ashleigh Ritchie Visual Artist
Woodend 7610, New Zealand
📧 info@ashleighritchie.co.nz
📞 021 182 8828

Your artwork has already had a journey in its making – I’ll make sure the final step, getting to you, is smooth and safe.